Below is a quick guide to help you get started using the NHS App.
Where can I get the NHS App?
You will need an email address to use the NHS App.
The NHS App can be downloaded on iOS (Apple) and Android smartphones and tablets. You can download the app here using the Apple Store (iOS) or Google Play (Android).
Alternatively, you can search the term ‘NHS App’ on the App Store or on Google Play. It is the app with the NHS icon next to its name (see below).
If you do not have access to a smartphone, you can also access the same services in a web browser by logging in through the NHS website.
What do I need to set up an account?
To set up your NHS App for the first time you will need:
- Your name
- Your date of birth
- Your postcode
- A mobile phone number
- An email address
- NHS number
- Photo ID or an account ‘linkage key’ from your GP surgery (one or the other)
How do I set up an NHS App account?
- Download the NHS App from your app store (available on iOS and Android) or you can also access the same services in a web browser by logging in through the NHS website.
- Open the App and follow the on-screen instructions to create an account.
Once you have created your account, you will be asked to verify your identity:
You can do so using either of the below methods:
Option 1:
- Select the green ‘Choose the I.D. you want to use’ button.
- Upload a valid Photo ID (e.g., passport or driver’s license) and record a short video for verification.
Option 2:
- Ask your GP practice for your ‘Online Services login details’.
- Select ‘How to prove who you are without sending a photo of your I.D.’
- Select ‘Yes – I use online services’ then click the Continue button.
- Select ‘Yes – I have all 3 details’ then click the Continue button.
- Enter the details provided to you by your GP surgery.
Using the NHS App - Video Guides
Order your Repeat Prescription
View your Health Records
Test Results
Documents / Letters
More help information about the NHS App is available on the NHS website